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Service Desk Engineer

Job in St. Ives, Huntingdon, Cambridgeshire, PE26, England, UK
Listing for: Cloud People
Full Time, Part Time position
Listed on 2026-03-10
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, HelpDesk/Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 35000 GBP Yearly GBP 35000.00 YEAR
Job Description & How to Apply Below
Location: St. Ives

Overview

We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.

Base pay range

Up to £35,000/year

What you’ll bring
  • Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
  • Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
  • Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
  • Excellent communication and customer service skills
  • Ability to problem-solve, prioritise, and adapt in a busy environment
Nice to have
  • Familiarity with ITSM platforms (Halo, Autotask, Service Now)
  • Experience using RMM tools for monitoring & remote support
  • ITIL awareness or certification
  • Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)
What’s in it for you
  • Professional development – support with Microsoft certifications
  • A people-first culture with genuine career progression opportunities
  • 23 days holiday (plus bank holidays and your birthday off)
  • Private medical cover (Bupa) via salary sacrifice
  • Electric car scheme & modern, spacious offices
  • Hybrid working – ideally 2 days per week in our St. Ives office
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

Apply now to take the next step in your IT career.

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