Industrial Technical Support Engineer

About Veralto

Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose:
Safeguarding the World’s Most Vital Resources™. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society.

Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.

Aquatic Informatics, Chem Treat, Hach, McCrometer, OTT Hydro Met, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

Esko,
Linx
, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.

Linx Printing Technologies was formed in 1987 and has earned a reputation as a manufacturer of thoughtfully designed and well-engineered products. The company has consistently invested a high percentage of turnover in research and development and is one of the industry’s top research spenders in relation to turnover. We invest in our associates’ professional development. We’re innovative, fast-paced, results-oriented, and we win.

We need talented people to keep winning. But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.

Linx is seeking a Customer Solutions Specialist to deliver support to our worldwide distribution partners to help them resolve remote communications issues with Linx coding and marking equipment installed at their customer sites. This role will be based in UK office working.

We are currently recruiting for a Customer Solutions Specialist to join a leading global manufacturing company in the St Ives area. The role is responsible for providing advanced customer solutions support to our distribution partners.

• Review, test and respond to our customers and partners remote communications issues
• Mentor and develop the Technical Support Team to help them resolve basic remote communications issues
• Handle and resolve technical issues raised by Linx customers and distributors (through emails and phone calls) delivering an outstanding customer experience
• When required, visit global distributors and customers to provide service support, assist with on-site problem resolution and technical issues
• Build successful relationships and partnerships within our distributor network
• Develop technical knowledge to become a Product Specialist

• Basic Data Base knowledge (Access, SQL) and ability to connect / link DB over ODBC
• Understanding of binary signal inputs/outputs for Parallel I/O control
• Various network languages and communications protocols (examples: RCI/TCP/IP/Ladder logic/RS232/ethernet)
• Experience working with Network analysis tools: i.e. Wireshark
• Customer-focused individual, who is open and responsive to customers’ needs

• Experience in printing, coding, marking, or industrial automation technologies
• Exposure to site audits, application validation, or workflow assessments
  
  Experience supporting distributors or partners
• Involvement in…