Quality Manager

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.'s and Europe's leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 900 people who are dedicated to delivering exceptional quality and service to our customers.

MM Flowers' values and behaviours form the basis of our culture and are a guide to the way we work as individuals, in teams and with our customers, They can be used as a guide and a reference to support processes such as team development, performance management, recruitment, identification of talent, and on-going coaching to support the delivery of our ambitious growth plans.

Creating Meaningful Moments that do good for people, and our planet.

There are two primary elements. Management of the quality assessment process, the staff responsible for monitoring and assessing quality compliance of our UK operations and the raw materials used in production of finished goods. Compliance is measured versus specifications and internal and external, processes and procedures. The interpretation and reporting of data will drive recommendations to help deliver continuous improvement and is customer facing.

The second part of the role, is responsibility for managing site standards, ensuring that MM meets all its requirements for audits. This is a new role and therefore the scope and role definitions can be adjusted as it is embedded in the business.

• Application of knowledge regarding both raw materials, finished goods and understanding manufacturing processes
• Management of the day to day activities of the quality department including personnel, H&S, cost control and quality of work
• Confident and concise communication of key findings and opportunities to a diverse audience base
• Agree and help set quality standards for the operational areas of the business ensuring that internal and external customer expectations are met
• Build robust metrics to demonstrate performance variability/consistency
• Confidence and ability with data capture, management, presentation and dissemination
• Robust organisational and planning skills ensuring a relatively small team can provide meaningful, long-term trends of performance and investigate and evidence control of spikes of quality under- performance
• Link QC raw material data and APEX information to provide an overall quality assessment of MM
• Confident customer engagement where MM is seen as an extension of their businesses and able to provide objective views of the strengths and weaknesses of MM and its supply chain
• Development of novel solutions to long-standing industry challenges of consistency of finished goods
• Sound understanding of HACCP and applying the principles to a QCP system thereby ensuring compliance with relevant quality, safety, legal standards
• Technical governance in place to assist in delivering audit compliance

• Good level of higher learning and/or equivalent work experience
• Full driving licence (Essential)
• High level of IT literacy with extensive knowledge of Microsoft Office
• Using knowledge of cut flowers, great people skills and a data led, analytical approach to problem solving and continuous improvement.
• Experience of the horticultural/retail industry beneficial
• Understanding of breeding, growing and post-harvest of fresh produce
• Basic knowledge of plant biological and physiological processes
• Excellent…