Customer Success Manager - B2B Software

Founder, Cableteque, Powering digital transformation of under-digitized electronic products

About Cableteque

We're a VC-backed quoting workflow platform built specifically for wire harness manufacturers. Our customers used to spend hours manually extracting BOMs from drawings, searching for vendor offers across multiple sites, applying cross-references, and compiling quotes in Excel.

Cableteque automates what was manual: we extract BOMs automatically, flag missing cross-references, find real-time offers from vendors, automate labor calculations, and reduce quoting turnaround time by 50%+. We know this space intimately because we came from it.

We're ~50 people, growing fast, and at a critical inflection point where customer adoption will define our next stage of growth.

About the Role

This is a strategic, account-owning Customer Success role — not a reactive support position.

You will own a portfolio of customer accounts and be directly responsible for their adoption, training, and long-term success on the Cableteque platform. Your success will be measured by how deeply customers use the product and how well it replaces their manual quoting workflows.

You'll act as the primary point of contact, trusted advisor, and internal advocate for your customers.

This is an early Customer Success hire. You'll help shape how we onboard, train, and grow accounts as we scale.

What You'll Do

• Own customer accounts end-to-end from onboarding through ongoing success
• Lead customer implementation and conduct live training sessions (initial and ongoing)
• Monitor product usage and proactively identify adoption risks or workflow gaps
• Re-engage accounts showing low usage, manual workarounds, or incorrect workflows
• Build strong relationships with estimators, quoting managers, and decision-makers
• Guide customers away from old habits (manual BOMs, external vendor searches) toward full platform adoption
• Translate customer feedback into actionable insights for Product and Leadership
• Drive behavior change within customer organizations — helping teams shift from Excel to Cableteque
• Maintain accurate account notes, follow-ups, and health tracking in Hub Spot

How Success Is Measured

• Platform usage and adoption depth — Are customers using automation features or reverting to manual processes?
• Workflow displacement — Are we replacing Excel/manual steps or just supplementing them?
• Account health and retention signals — Engagement, responsiveness, satisfaction
• Quality of customer insights — Feedback that helps Product prioritize and improve

What We're Looking For

• Strong ownership mindset — you treat your accounts as your responsibility
• Excellent trainer and communicator — you can teach complex workflows clearly
• Willingness to challenge customers constructively — you guide them toward best practices even when it's uncomfortable
• Relationship builder — you earn trust quickly and maintain it over time
• Highly organized with relentless follow-through
• Data-informed and curious — you want to understand why customers behave the way they do

Why Join Cableteque

• Early CS team member — shape how we scale Customer Success from the ground up
• Career growth opportunity — this role will evolve as the team and company grow
• Supportive, tenacious culture — we push each other but help where we can; we think before we do
• Remote flexibility — work where you work best
• Niche expertise — become a specialist in a focused, high-value industry

• Entry level

• Full-time