General Manager

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This range is provided by Paséa Hotel & Spa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Provide exemplary leadership and create an atmosphere which cultivates our company’s core values. Responsible for maximizing top line revenue, profitability and return on investment at one of the Meritage Collection luxury hotels/resorts by ensuring revenue and expense goals are met/exceeded in all budget areas. Serves as final decision maker related to the welfare and safety of the hotel, its guests and team members.

Ensures satisfaction, fair and consistent treatment and adequate staffing of all team members. Responsible for product quality and outstanding guest service.

• Provides executive level leadership to drive overall operating and financial performance. Ensures overall hotel success, profitability and return on investment.
• Prepares annual budget. Achieves/exceeds budgeted revenues, controls expense and maximizes profitability of the hotel.
• Ensures quality while minimizing waste to maintain profitability.
• Ensures sales and marketing teams are effectively optimizing available resources to meet/exceed budgeted revenue. Drives revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, Gift Shop, etc.
• Drives a culture of outstanding service throughout the property. Ensures guests receive outstanding, consistent, exceptional service by communicating the vision and setting standards for all team members to follow and implement. Monitors all guest service-related activities and corrects any deficiencies to ensure guest satisfaction and repeat business.
• Ensures property’s physical appearance exceeds property standards. Works with subordinate managers to ensure preventative maintenance and repair issues throughout property are addressed.
• Ensures hotel management is carried out in accordance with the organization’s policies and applicable laws.
• Develops a world‑class management team of talented staff. Inspires and ensures team member engagement, performance, and open communication.
• Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies and procedures.
• Reviews and follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.

• Three or more years of related experience as a General Manager or Assistant General Manager in a similar setting.
• Solid knowledge of hotel management, hotel service standards, guest relations and etiquette.
• Ability and experience in successfully leading and strong and effective work teams in a high volume, time sensitive environment.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.

• Bachelor’s degree in Hospitality Management.
• Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales.
• Experience preparing budgets and expertise analyzing profit…