IT Specialist II

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Company Overview Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000+ employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Job Overview Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local‑Area‑Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment.

Respond to IT tickets assigned in support of multi‑location users.

This position has no direct supervisory responsibilities.

This job operates in a professional office environment. This role routinely utilizes standard office equipment such as laptop computers, photocopiers, and smartphones. Prolonged periods sitting at a desk and working on a computer. Employees are required to wear company provided PPE as/when needed. PPE’s may include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
• Troubleshoot and resolve computer and network problems; elevate and ask for assistance to resolve problems in a timely manner
• Respond to assigned IT Tickets in a timely manner
• Diagnose computer, network and communications problems
• Perform software reloads and upgrades for computer systems and communications equipment
• Implement computer / user controls to secure and promote the proper functionality of user community networked computers
• Interface with vendor technical support staff to deploy and resolve hardware, software, and networking issues
• Maintain IT supplies and IT assets inventory and coordinate the disposal of all unwanted IT equipment
• Responsible for monitoring and maintaining computer operations area
• Administer, deploy and support VOIP telephony equipment
• Maintain effective working relationships with those contacted in the course of work; exercise time‑management, documentation, organizational and communications skills
• Communicate clearly and concisely, both orally and in writing (English & National Language)
• Organize, prioritize, and coordinate daily workload activities
• Any other duties as assigned by management

• Associates degree, or equivalent work experience
• Minimum of 4‑5 years of experience in IT operations support capacity
• Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
• Experience with Microsoft…