Information Technology Technician - Business Systems

In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we're looking for the right person to serve as Information Technology Technician in the Business Systems division of the Information Technology Services Department
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Note: This job description is currently being updated and is under review for final approval.

The deal candidate for this role should possess a mix of technical skills, problem‑solving ability, and strong customer focus, backed by one year of hands‑on experience in software development and application support. They should be skilled in Windows OS, Python, Java, ASP.NET, and C#, with a solid understanding of databases, ETL processes, and SSRS reporting. The candidate should also have experience installing, configuring, and troubleshooting business applications, ensuring seamless integration and functionality.

Excellent communication skills and a customer‑first mindset are required to provide effective support and ensure a positive user experience. Finally, the candidate must demonstrate a commitment to continuous learning and staying up to date with emerging technologies and best practices in IT and application support.

The Information Technology Services (ITS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognise the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost‑effective and scalable.

We believe in the concept of future‑proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organised into three divisions:
Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.

Under close supervision, the Information Technology Technician learns and performs a variety of entry and intermediate‑level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment.

The Information Technology Technician series consists of Information Technology Technician, Senior Information Technology Technician, and Lead Information Technology Technician. While the work may be similar, the distinction amongst levels is determined according to the complexity of the work assigned, the range of supervision needed, and the expertise required to perform the work at the designated level.

• Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audiovisual equipment; performs remote desktop or on‑site assessment to determine cause of problems
• Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
• Utilises and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
• Assists with routine system backups, upgrades and/or other hardware/software support activities
• Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software
• Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re‑setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
• Coordinates with manufacturers for all warranty services equipment
• Performs asset inventory and prepares and maintains system documentation
• Configures, maintains and updates…