Technical Support EVSE- Tier I

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance

We are an end-to-end Renewable Energy provider. We offer products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance.

If you are passionate about the EV industry and working with awesome teams in a fast-growing company, we want to speak with you! Join us in making a meaningful impact!

Based at our Costa Mesa, CA location, this mid level position operates in-person from 9:00 AM to 6:00 PM, Monday through Friday. We are seeking driven professionals who possess substantial expertise in EVSE/OCPP client relations and demonstrate superior verbal and written capabilities. In this capacity, you will serve as the lead liaison for customer communications and status reporting. By partnering with our engineering and sales departments, you will ensure project milestones are met while acting as the dedicated representative for our partners.

This role offers a premier pathway for those looking to advance their career within the expanding renewable energy and EV charging landscape.

• Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
• Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to:
  Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
• Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
• Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
• Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
• Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
• Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
• Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
• Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
• Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
• Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
• Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a company wide knowledge resource on the related materials and technologies.

• Must have technical/diagnostic ability along with analytical ability to…