General Manager

Pasea Hotel & Spa, 21080 Pacific Coast Highway, Huntington Beach, California, United States of America

Posted Friday, December 12, 2025 at 8:00 AM

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Provide exemplary leadership and create an atmosphere which cultivates our company’s core values. Responsible for maximizing top line revenue, profitability and return on investment at one of the Meritage Collection luxury hotels/resorts by ensuring revenue and expense goals are met/exceeded in all budget areas. Serves as final decision maker related to the welfare and safety of the hotel, its guests and team members.

Ensures satisfaction, fair and consistent treatment and adequate staffing of all team members. Responsible for product quality and outstanding guest service.

• Provides executive level leadership to drive overall operating and financial performance. Ensures overall hotel success, profitability and return on investment. Provides direction to subordinate directors/managers and monitors/ controls all operating and labor costs for each department. Responsible for the overall direction, coordination, and evaluation of these units.
• Prepares annual budget. Achieves/exceeds budgeted revenues, controls expense and maximizes profitability of the hotel. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability.
• Ensures quality while minimizing waste to maintain profitability.
• Ensures sales and marketing teams are effectively optimizing available resources to meet/exceed budgeted revenue. Drives revenue and profitability for all revenue departments including Rooms, Food & Beverage, Spa, Recreation, Parking, Gift Shop, etc. Initiates and maintains quality community relationships and represents hotel as required in public forums.
• Drives a culture of outstanding service throughout the property. Ensures guests receive outstanding, consistent, exceptional service by communicating the vision and setting standards for all team members to follow and implement. Monitors all guest service-related activities and corrects any deficiencies to ensure guest satisfaction and repeat business. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures property’s physical appearance exceeds property standards. Works with subordinate managers to ensure preventative maintenance and repair issues throughout property are addressed. Oversees security and safety functions to protect hotel assets and personal safety of team members and guests.
• Ensures hotel management is carried out in accordance with the organization's policies and applicable laws. Develops a world-class management team of talented staff. Inspires and ensures team member engagement, performance, and open communication. Develops and supports proactive Team Member
• Services functions and talent acquisition. Develops management and staff programs to increase guest satisfaction and promote team member empowerment. Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies and procedures. Conducts performance evaluations for management staff and demonstrates positive leadership characteristics which inspire team members to exceed standards. Proactively communicates potentially sensitive or volatile situations to Corporate Team Member Services.
• Reviews and follows all safety policies and procedures.…