General Manager

Overview

Manages the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for local, regional, permanent, and temporary merchants; coordination of the local leasing program; establish and maintain retail relationships; oversee personnel; develop on-site staff and interact with corporate team to accomplish special projects and involvement with the community. Responsible for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales.

Primary focus is to increase the value of the Center by increasing its Net Operating Income.

Principal Job Activities / Responsibilities

• Manage the shopping center facility and common area customer experience to the highest standards.

• Implement operating Standards of Excellence and measure success of execution.

• As applicable, partner with the Development team and aid in the planning & execution of repositioning and development strategies.

• Assist Development as needed with entitlements and manage construction activities while minimizing impact to the operating properties.

• Champion and lead Centennial’s Experience First program to further enhance the customers’ shopping center experience.

• Support and aid in the execution of Leasing strategies.

• In conjunction with the property leasing team, negotiate and secure local tenant and franchisee lease amendments and renewals.

• Support all aspects of local income generation and ancillary income.

• Protect existing cashflow and promote collaboration within the center team toward the creation of new revenue streams.

• In conjunction with the center’s marketing team, oversee and assist with the development and execution of the marketing plan, to engage the community, increase traffic, and drive tenant sales.

• Manage service contracts to the highest level of performance.

• Provide administration of leases, property management agreements, reciprocal easement agreements, and other operating covenants.

• Ensure the center meets all relevant government regulations.

• Manage and develop the talent of center personnel.

• Develop and maintain beneficial relationships with retailers, Centennial corporate and local team members, community stakeholders including government entities, local law enforcement and businesses, as well as professional and charitable organizations.

• Prepare and successfully execute and/or implement annual budget and business plan, forecasting operating expenses as required.

• Aggressively manage expenses to reflect current operating parameters while maintaining operating standards.

• Oversee property vendors and facilitate the Request for Proposal (RFP) and vendor selection process as well as contract creation.

• Anticipate future capital needs at the property and manage the approved capital budget to complete projects on time and on budget.

• Manage property account receivables and collections.

• Manage local tenant lease amendment negotiations and workouts.

• Ensure Brand Standards are met with visual merchandising, amenities, digital, social media and WIFI programs.

• Develop opportunities and host events to showcase the property to the community as a viable marketing channel.

• Ensure that the property is positioned for future growth by observing and reporting market changes relating to demographics, competition, community and government issues, economic development plans and changes to infrastructure.

• Ensure the maintenance of property physical plant and operating systems.

• Manage on-site Tenant Coordination efforts to include timely turnover of space to merchants, procurement of Landlord work project estimates, timely completion of projects, successful early or on time store openings and assembling required documentation such as lien releases.

• Establish and maintain positive working relationships with local police, fire, public utilities, and emergency response agencies.

• Implement standardized Risk Management program with the specific goal of reducing General Liability claims, experience, and cost.

• Lead and act as the primary point of contact…