Quality Engineer

Join to apply for the Quality Engineer role at Dunlop Sports Americas.

Here at Dunlop Sports, quality is the cornerstone of our success in both golf and tennis equipment. As the Quality Engineer, your role in the Quality department is to support our mission to provide the highest quality products to our customers. The quality systems coordinator is responsible for overseeing and monitoring the quality of all products and services within our organization.

This position requires a technically inclined, highly organized individual, with excellent communication skills and the ability to work both independently and cross‑functionally as part of a team. A successful candidate can demonstrate the ability to understand our current systems and strive to find ways to improve our processes and controls. As a key part of the QMS team, you will drive our organization to improve the quality of our processes and procedures.

• Advocate for Quality in the Organization
• Responsible for the Quality Management Software operating efficiently and effectively to support manufacturing environments.
• Developing, implementing, and maintaining quality or process improvement plans and projects.
• Establish and maintain effective quality control systems and processes to ensure that all products and services meet quality standards.
• NCR (Nonconformance reporting) Processes
• Root Cause Analysis
• CAPA – Corrective and Preventative Actions
• Kaizen Leader
• Internal Audit Programs
• Document Management – QMS documentation
• Provide hands‑on support to quality processes and activities, including but not limited to: quality plan processes, calibration processes, measurement equipment, testing processes, return material authorization activities, and nonconforming activities.
• Assist Quality Management and Manufacturing Management with accept/reject criteria, defect classification, and test methods including inspection procedures for components, assembly, and finished goods.
• Supporting leadership with document management processes including training related to work instructions, operating processes, policy, and general guidance for writing technical documentation.
• Establish and maintain effective working relationships with internal and external stakeholders.
• Other duties assigned by management.

• Experience or certification in Lean / Six Sigma preferred
• Experience with ISO 9001:2015 preferred
• Experience with EQMS software preferred
• Experience working with quality functions in manufacturing
• Experience in the golf industry extremely beneficial

Education/Experience
Bachelor’s degree in an engineering discipline or 3+ years of QA Engineering experience. 2+ years of Quality Assurance Engineering experience within manufacturing.

Language Ability
Ability to read and write English;
Spanish not required but preferred.

Math Ability
Strong statistical skillset with the ability to understand data and parameters for reporting. Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability
Ability to understand, communicate, and test on user needs and requirements. Ability to understand and categorize defects in terms of severity and priority.

Computer Skills
Exceptional computer skills required. Previous experience with eQMS software, SQL database query, statistical programming software, JIRA, or similar programs preferred.

• Quality events, and activities, including internal/external auditing
• Familiar with ISO 9001:2015 standards

No supervisory responsibility.

I. Ethics – Treats people with respect; works with integrity and ethics; upholds organizational values.

II. Organizational Support – Follows policies and procedures; supports organization's goals and values.

III. Adaptability – Adapts to changes in the work environment; deals with frequent change, delays, or unexpected events.

IV. Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent.

V. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

VI. Quality – Demonstrates…