Account Manager

Salary Range: $90,000.00 To $ Annually

Custom Flavors is hiring a field-based Account Manager to grow our customer relationships across Utah, Colorado, Idaho, Montana, Nevada, and Wyoming. You'll be the main commercial contact for customers in the region, working with our R&D and Applications teams in San Clemente to bring their products to market. Candidates must live within the territory, and the Salt Lake City area is strongly preferred.

The Account Manager is responsible for retaining and growing revenue within an assigned territory or account portfolio by maintaining existing customer accounts, developing new business with current customers, and prospecting new customer accounts. The Account Manager serves as the primary commercial contact for assigned customers and partners with R&D, the Applications Lab, Regulatory, Quality Assurance, and Customer Service to deliver flavor solutions for food, beverage, and supplement applications.

This is a remote, field-based position that reports to the President.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the primary point of contact for all customer accounts within an assigned territory or account portfolio.
• Build, maintain, and develop strong, long-lasting customer relationships.
• Negotiate pricing, contracts, and supply agreements within established company guidelines and approval limits to achieve revenue and margin targets.
• Develop new business with existing customers by identifying new project opportunities and expanding product adoption to meet assigned sales goals.
• Identify, qualify, and pursue new customer accounts within the assigned territory, in coordination with the Business Development Coordinator.
• Develop sales forecasts and track key account metrics (e.g., pipeline, quarterly sales results, and annual forecasts).
• Resolve customer requests and escalations, including complaints, documentation requests, and order concerns, in coordination with Customer Service, Quality Assurance, and Regulatory.
• Maintain accurate and timely records of customer contacts, opportunities, and activities in the CRM system.
• Conduct in-person sales calls at customer and prospect locations within the assigned territory, and represent Custom Flavors at trade shows and local and national industry events.
• Maintain working knowledge of Custom Flavors' products, capabilities, and food, beverage, and supplement applications to support technical sales conversations.
• Communicate customer project requirements (e.g., flavor profile, application, cost targets, and regulatory or certification needs) to R&D, the Applications Lab, and other internal teams, and track projects through sample submission, customer evaluation, and commercialization.
• Ensure commitments made to customers regarding specifications, pricing, and lead times are consistent with company capabilities, policies, and applicable standard operating procedures.
• Additional duties as assigned.

• Ability to effectively communicate with all colleagues, levels of management, vendors, and customers.
• Detail-oriented with the ability to manage multiple accounts, projects, and deadlines concurrently.
• Working knowledge of applicable standard operating procedures.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Excellent negotiation and presentation skills.
• Proficiency with CRM software and the Microsoft Office Suite.
• Ability to maintain confidential company and customer information, including formulas, pricing, and project details.
• Understanding of flavor applications and the technical, regulatory, and cost considerations involved in…