Dispatcher, Security

About Golden West College

Located in beautiful Huntington Beach, California, Golden West College is a two-year college serving over 10,500 students on a 122-acre campus. GWC offers over 60 associate degrees, a strong university transfer program, more than 40 Career and Technical Education certificates, community education, and extensive student support services. Founded in 1966, Golden West College has been widely recognized for its pioneering leadership in designing learning-centered programs and services for its students.

Additionally, GWC is an officially designated Hispanic-Serving Institution (HSI) and has an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI).

At Golden West College we are committed to providing high quality education and equitable outcomes through inclusive practices that support and celebrate everyone. We welcome candidates that share our devotion to educating and improving the lives of our representative students, employees, and community populations.

Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.

The Dispatcher is a clerical position with specialized training in law enforcement data systems. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher is the life line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours;

communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties.

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the college.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, and other programs.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Handles notification calls to the college in regards to emergency situations, maintenance issues, property damage, etc.
• Collects crime data from various external sources including local law enforcement agencies.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.

• Knowledge of law enforcement codes, policies, and practices related to record keeping.
• Knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use and dissemination of data.
• Working knowledge of District services, operations, policies and procedures.
• Basic knowledge of general municipal court procedures and processes.
• Knowledge of office practices, procedures and equipment, including filing systems, receptionist and…