Automotive Service Advisor Mazda

Automotive Service Advisor – Empire Mazda of Huntington

Our brand-new showroom and service facility is now open, and we are looking for an experienced service advisor to join our team. Mazda has always been a consistent and exciting brand from daily drivers to our success on the racetrack. Our new facility includes a service drive‑through, a state‑of‑art shop, and a spacious customer waiting room with full beverage and snack bar.

This is a perfect time for you to grow with us—creating lifelong customer relationships and earning the money you deserve.

• Oversee service orders and flow of Service Lane
• Ensure that customers receive prompt, courteous, and effective service
• Takes ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer is not mishandled
• Ensures the daily inventory of technicians' time is consistently sold to service customers
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle problems, orders parts and tools as necessary
• Oversees administration of warranty claims as well as training and supervising of service department
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory and fosters positive employee relations

• Available to work flexible hours and weekends
• Reliable, self‑starter mentality and ambitious spirit preferred
• Ready to learn new products and eager to improve
• Professional, well‑groomed personal appearance
• Clean driving record and valid driver’s license
• Excellent communication, interpersonal, and organizational skills
• Understanding the importance of listening and being empathetic
• Strong work ethic with ability to work in a fast‑paced, results‑driven environment
• At least one year of prior customer‑facing service or telephone contact experience
• Friendly, enthusiastic, reliable, with a positive “team‑player” attitude
• Open to constructive feedback to improve performance and development
• Strong computer and multitasking skills

The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. With operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, Empire is the third‑fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility and providing unparalleled experiences that redefine industry standards.

• 401(k) Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

Base pay range: $50,000.00/yr – $/yr

Entry level

Full‑time

Other

Retail Motor Vehicles

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.