Automotive Service Advisor Toyota

Automotive Service Advisor – Toyota of Huntington

The Empire Automotive Group, Toyota of Huntington, is seeking an experienced Service Advisor. Our brand‑new showroom and service facility features a service drive‑through with state‑of‑the‑art equipment, an efficient shop, and a spacious waiting room with a full beverage and snack bar.

Base pay range
$70,000–$120,000 per year

Join a team focused on customer satisfaction. You will oversee service orders, ensure prompt and courteous service, and provide concierge support for all owner inquiries. Your goal is to create positive customer experiences and drive the dealership’s success.

• Oversee service orders and the flow of the Service Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by performing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether on the phone or in person.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.
• Oversee warranty claim administration and train or supervise service department staff.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factories and foster positive employee relations.

• Available to work flexible hours and weekends.
• Reliable, self‑starter mentality and ambitious spirit.
• Willingness to learn new product details quickly and eagerness to improve.
• Professional, well‑groomed personal appearance.
• Clean driving record and valid driver’s license.
• Excellent communication, interpersonal, and organizational skills.
• Strong listening and empathetic approach.
• Strong work ethic with the ability to thrive in a fast‑paced, results‑driven environment.
• At least one year of prior customer‑facing service or telephone contact experience.
• Friendly, enthusiastic, reliable, with a positive "team‑player" attitude.
• Open to constructive feedback for performance improvement.
• Strong computer and multitasking skills.

• 401(k) Plan
• Paid time off (PTO)
• Competitive pay plans
• Health insurance
• Dental insurance
• Vision plans
• Promotion from within

• Entry level

• Full‑time

• Other

• Retail Motor Vehicles

The Empire Automotive Group offers exceptional opportunities for individuals seeking advancement in the retail automotive industry. The group operates throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey with 18 franchise brands, both import and domestic, and is the third‑fastest growing privately owned automotive group in the U.S. We are passionate about shaping the future of mobility, redefining industry standards, and fostering strong community connections.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.