Zelle Operations Specialist - Clifton, NJ

Zelle Operations Specialist

#25-1240

Multiple Locations

40

• Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
• Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
• Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
• Conduct complex research and resolve all requests timely.
• Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.

Required Skills:

• Must have excellent Customer Service and interpersonal skills.
• Ability to work in a fast‑paced environment.
• Self‑starter.
• Strong time management skills and ability to prioritize tasks.
• Ability to learn and comprehend new system processes.
• Reliability, flexibility, professional etiquette and sound judgement are important.
• Must be computer εικό.
• Must be able to review and analyze data reports and manuals; must be computer proficient.
• Must be able to communicate effectively via telephone and in person.
• Proven ability to work cooperatively but also assume administrative responsibilities.
• Ability to learn and comprehend new system processes.

Required Experience:

• High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
• Experience in banking, particularly in EFT or operations areas.
• Strong Accounting/Reconciliation background and/or experience with dispute‑resolution is preferred.

Full‑time

Non‑exempt

580 E Jericho Turnpike, Huntington Station, New York 11746, United States

925 Allwood Rd, Clifton, New Jersey 07012, United States

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission‑based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored sluts diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range: $20.10 - $33.37 / hour

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.