Associate SIU Investigator

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$57,900.00 - $95,600.00

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Travelers Investigative Services provides industry-first resources designed to detect and deter fraudulent claims. Using some of the most comprehensive technology available, we have the abilities and expertise to identify potential risks and combat fraudulent practices. As an Associate SIU Investigator, you will analyze, summarize and prioritize information to uncover potentially fraudulent activity. Your attention to detail and analytical curiosity will help determine potential fraud opportunities.

The Associate Investigator will help support investigative claims deemed suspicious in nature.

• Learn foundational investigative skills needed to conduct insurance investigations, including applicable data base searches with a focus on uncovering all potentially fraudulent aspects of a claim. In collaboration with our analytics and major case teams, periodically engage in specialized investigative area, including Medical, Cyber, Cargo, Fire Motive & Opportunity, etc.
• Develop skills to analyze, monitor and summarize technical information into actionable investigative strategies. Apply critical thinking and reasoning techniques to dismantle complex problems and reach logical conclusions.
• Provide strong customer service by maintaining contact with business partners, customers and external resources throughout the life of each investigation, including liaison network with claim, legal, underwriting partners, public officials, law enforcement officers and others to obtain assistance in conducting investigations.
• Serve as a liaison on fraud to business and industry partners.
• Learn rules of evidence, evidence collection, and interpretation; recognize evidence and determine its value to specific claim.
• Develop understanding of Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.
• Assist on cases for potential insurance fraud prosecution and submit questionable claims to the National Insurance Crime Bureau.
• Perform other duties as assigned.

• Analytical and problem-solving skills to use and interpret information and facts as well as apply critical techniques to investigative process.
• Strong case management skills and the ability to manage your own work independently.
• Ability to work in a high volume, fast paced environment managing multiple shifting priorities.
• Influence and conflict management skills.
• Foundational knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products.
• Bachelor’s Degree in Actuarial Sciences, Criminal Justice or Finance.
• Experience with data gathering and visualization…