Program Asst; OA; Physical Med & Rehab

Program Support Assistant (OA) - Physical Med & Rehab

Duties include, but are not limited to the following:

• The PSA duties include a mix of clerical, technical, and procedural support functions
• The incumbent will compile, analyze, and track program information using spreadsheets, databases, and internal systems.
• Generates routine and special reports to monitor performance improvement metrics or outcomes
• Receives, logs, reviews, and routes correspondence and documents following established medical center procedures.
• Draft, format, and prepare general correspondence, meeting materials, and program related reports.
• Maintain calendars, schedule meetings, and assist with coordinating logistics for medical center surveyors, site visits, leadership retreats, etc.
• Serves as a liaison and point of contact for internal staff, Veterans, families, vendors, and stakeholders.
• Assists with program compliance, track performance measures, and identify issues requiring administrative intervention
• Maintains databases, such as Talent Management System (TMS) reports, personnel folders, or document repository and resolves routine technical issues.
• Position uses all types of Microsoft Office applications (Excel, Word, PowerPoint, Teams, Publisher, etc.) and specialized service specific computer applications.
• Assists with coordination of computer information needs of new and existing employees.
• The incumbent will support resource and budget management with attention to accountability and tracking needs.
• Assists with ordering and organization of office supplies and equipment, coordinates support materials for meetings, and provides courteous, professional frontline support.
• Tracks open action plan activities, documents steps taken towards objective, monitors timely deliverables, and follows actions to completion.
• The PSA will assist in developing a systematic approach to assessing and improving organizational performance, efficiency, and effectiveness, making improvement recommendations for implementation, and supports implementation of process modification or approved policy adjustments.
• Attends meetings as a meeting recorder, coordinates meeting logistics, prepares timely agenda and minutes and delivers effective communication to meeting attendees.

Work Schedule:

8:00am to 4:30pm, Monday - Friday

Telework:
Not available.

Virtual:
This is not a virtual position.

Position Description/PD#: PD21013O

Relocation/Recruitment

Incentives:

Not authorized.