System Training Analyst

Overview

The System Training Analyst is responsible for training clinicians on proper use of the clinical information systems used to document patient care. This includes transitioning programs from paper-based documentation to electronic systems, providing ongoing documentation support and new user training. The System Training Analyst works closely with the EMR Education Coordinator to deliver high-quality training and materials aligned with value-based care.

• Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions).
• Ensure EMR workflow and training are geared toward providing value-based care.
• Conduct general training sessions with new and current users as needed.
• Create schedules of training courses and conduct those trainings to increase all departments  use and satisfaction in the EHR.
• Assist in system administration development and customization.
• Maintain knowledge of standard configurations.
• Conduct observations of users to identify areas for improvement and suggest workflow redesign.
• Create a recurring schedule to ensure all departments in all facilities work with the EHR.
• Work closely with the EMR Education Coordinator to establish training schedules across all entities.
• Ability to work on several projects simultaneously and meet tight deadlines.
• Identify potential issues and participate in their resolution.
• Answer support calls respectfully and log tickets promptly to track and audit customer issues.
• Provide immediate troubleshooting assistance to ensure continued efficient operation of the systems.
• Demonstrate patience when working with customers for support.
• Work independently under general direction of supervisor.
• Act as liaison between IT, operations, and software vendors regarding software product issues.
• Attend meetings to help learn and support customer needs.
• Communicate clearly to aid in customer understanding of system functionality.
• Log enhancements or requests for specialized queries as needed by nurse managers.
• Use positive language to create positive perceptions about the company, software, and service.
• Maintain a positive demeanor when dealing with frustrated customers and strive for service excellence.
• Maintain good time management for processes and projects and be transparent.
• Document issue resolution and share learnings with peers for improved support.
• Seek continuous service improvement rather than accepting the status quo.
• Perform other duties as requested.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Human Resources
• Industries:
  Hospitals and Health Care