Patient Access Specialist, Part-time, Evenings

Patient Access Specialist, Part-time, Evenings

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The salary range for this position is $18.40 - $24.83 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section located .org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world‑class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups.

From discovery to delivery, come help us shape the future of medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Consistently practice Patients First philosophy and adhere to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Respond to questions and concerns.
• Forward, direct, and notify Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service to patients which establishes a positive first impression of Northwestern Medicine.
• Exceed all consumer requests and alert management of issues or concerns that require escalation.
• Correctly identify and collect patient demographic information in accordance with organization standards.
• Interact with various hospital departments and physicians’ offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reach out to patients to schedule an appointment as defined.
• Perform medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.
• Inform patients of any issues with securing the financial account for their encounter.
• Complete out‑of‑pocket estimations as requested by patients.
• Provide training and education as needed.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Complete other duties assigned by manager.
• Cross‑train between various departments to ensure coverage.
• Participate in Quality Assurance reviews to ensure integrity of patient data information.
• Use effective service recovery skills to…