Customer Service Supervisor-Stingray Bay

Description

Job Title:

Customer Service Supervisor

Department:
Recreation

Classification:
Seasonal

Target hourly hiring rate: $17.00

IMRF Position:
No

Directly

Reports To:

Recreation Manager-Aquatics & Fitness

The Stingray Bay Customer Service Supervisor is a part-time position located at Stingray Bay. The Customer Service Supervisor is responsible for overseeing the daily operations for pool admissions and concessions in compliance with Illinois Department of Public Health Food Service Standards and Huntley Park District Policies and Procedures. The Customer Service Supervisor reports to the Recreation Manager – Aquatics and Fitness

• 1. Responsible for the training, supervision and evaluation of assigned staff.
• 2. Prepare and conduct in-service staff training. Responsible for the documentation of ongoing training.
• 3. Responsible for the timely and accurate submittal of payroll information.
• 4. Order supplies and equipment and arrange for proper distribution.
• 5. Develop and implement routines, schedules, and procedures for daily operation.
• 6. Assign staff duties.
• 7. Must follow cash control procedures.
• 8. Maintain and review records and evaluations of all operations, staff, and facilities.
• 9. Provide feedback of vendors, items offered, operations, and recommendations for improvement.
• 10. Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff.
• 11. Employee must maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for operations.
• 12. Employee must respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner.
• 13. Employee must accurately answer patron questions in a timely manner.
• 14. Employee must assist in customer service, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone, and must be able to assist them immediately or direct the customer to the appropriate manager if necessary.
• 15. Employee must complete the necessary forms for accidents and incidents.
• 16. Manages a cost-effective operation within guidelines set by supervisor.
• 17. Forecasts and plans the purchase of food, supplies and equipment.
• 18. Oversees and/or participates in menu planning.
• 19. Responds to customer preferences and industry trends.
• 20. Ensures that established sanitation and safety standards are maintained.
• 21. Oversees and participates in the preparation and serving of food.
• 22. Employee must be able to work independently.
• 23. Employee must enforce pool rules and regulations
• 24. Additional responsibilities as needed.
• 25. Current CPR and first aid certification or able to attain certification prior to opening day of Stingray Bay.

• 1. Experience in food preparation and sanitation, familiar with operation of food service equipment and knowledge of health code requirements.
• 2. Food Service Manager certification is required before the start of the season.
• 3. Must have excellent computer skills. (Microsoft Office)
• 4. Ability to learn and use new computer software.
• 5. Must demonstrate excellent communication (written and verbal), organizational, and customer service skills are required.
• 6. Be available to work extended hours, including nights, weekends and.
• 7. Must possess a valid Illinois State Driver’s License.

• 1. Employee must attend and contribute to staff meetings.
• 2. Employee must assist the Recreation Director as requested.
• 3. Employee is responsible for managing property and equipment through ensuring appropriate levels of safety and cleanliness, by completing the maintenance themselves or identifying and initiating work order requests and repairs.
• 4. Employee must attend workshops, and seminars pertaining to employee’s position, as needed, for new ideas, developments, regulations, and techniques.
• 5. Assists and substitutes for staff as needed.

• 1. Employee must have the ability to read and understand materials, such as, but not limited to, rules and…