Team Leader, Management

Base pay range

$15.00/hr - $65.00/hr

Joining us as a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives.
• Advance your knowledge and act as a resource on tax topics and products for associates.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure all tax office work is completed on time with quality standards, priorities and goals.
• Build an engaging team environment by training and coaching associates to meet Service Standards.
• Lead daily team meetings and communicate essential information to tax office associates.
• Prepare associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns with the appropriate channels.

• Prior experience in customer service, shift leadership, or a similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset with resilience and drive.
• Flexible schedule and willingness to adapt to business needs.
• High school diploma / equivalent or higher.

H&R Block is an equal opportunity employer committed to an inclusive culture. Benefits support health, wellbeing and financial wellness, including:

• Employee Assistance Program with Health Advocate and wellbeing programs.
• Neurodiversity and caregiver support; discounts on everyday items and services.
• Medical coverage, 401k and Employee Stock Purchase Plan (eligibility varies).
• Details at

We are dedicated to a Connected Culture with trust, care and connections. We foster an environment where everyone feels safe to bring their authentic self to work and belong to a larger team. Our culture is recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note:

Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

The pay range for this position is listed below and local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described.

Pay Range
$15.00 - $65.00/hour

Sponsored job: #13450