Patient Care Coordinator

Are you looking for a meaningful career opportunity in the medical field? At Urgent Care for Children (UC4C), we are always looking for passionate and dedicated professionals to join our team.

Our clinics are staffed with pediatric-trained medical providers and compassionate support staff who work together to deliver exceptional after-hours care for children. We are proud to provide a
supportive, team-oriented environment where both patients and employees feel valued.

The Patient Care Coordinator is a key administrative and front-office partner who creates a welcoming, organized, and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact, this role plays a critical part in ensuring smooth clinic operations, clear communication, and a positive patient experience.

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling, registration, documentation, and day-to-day clinic flow. This role is ideal for someone who is detail-oriented, service-driven, and energized by supporting both people and processes in a fast-paced healthcare environment.

WHAT YOU'LL DO:

• Serve as the primary front desk point of contact, creating a welcoming and professional experience for patients and families
• Manage check-in, registration, and scheduling workflows, ensuring accuracy and efficiency
• Collect, verify, andmaintainpatient demographic and insurance information in the EMR
• Handle administrative tasks including phone calls, documentation, scheduling requests, and visit preparation
• Collect patient payments, process transactions accurately, and answer basic billing and payment-related questions.
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations
• Support patient outreach and follow-up related to scheduling and care coordination needs
• Maintain a clean, organized front-office environment andassistwith opening and closing routines
• Provide cross-coverage support,assist with training, and contribute to process improvements as needed
• For PCCs with the clinical qualifications, there is the opportunity to flex up and support the back office as needed

WHAT YOU NEED:

• High school diploma or GED required;additional education or equivalent experience is a plus
• 1+ year of experience in an administrative, front desk, customer service, or patient-facing role
• Comfort using computer systems and scheduling platforms (e.g., Microsoft Office, EMR or similar systems)
• Healthcare experience preferred
• Strong organizational skills with the ability to manage multiple priorities andmaintainattention to detail
• Clear, professional, and empathetic communication skills — both written and verbal
• Ability to remain calm, flexible, and collaborative in a fast-paced environment
• Experience working with children and families is highly valued
• A proactive mindset with a commitment to accountability, teamwork, and continuous improvement

COMPENSATION &

SCHEDULE:

• Clinic hours and shifts vary between the following windows:
• Huntsville & Madison:
  Monday-Friday 12pm to 8pm;
  Saturday & Sunday 8am to 6pm
• Hoover & Tuscaloosa:
  Monday-Friday 12pm to 8pm;
  Saturday & Sunday 8am to 6pm
• Trussville:
  Monday-Friday 10am to 6pm;
  Saturday & Sunday 8am to 6pm
• Daphne:
  Monday-Friday 12pm to 8pm;
  Saturday & Sunday 8am to 6pm
• Mobile:
  Monday-Friday 10am to 6pm;
  Saturday & Sunday 8am to 6pm
• Hourly pay rate based on yearsof experience
• Evening premium pay applies to all shifts beginning at or after 6:00 PM
• Weekend Requirement:
  Full-time clinicians are expected to work a minimum of four weekend shifts per month.
• Holiday Requirement:
  Required toparticipatein holiday coverage, including:
  • One enterprise-designated winter…