Program Manager

Huntsville, AL, United States Electrical/Electronic Manufacturing

81,000. ()

Experience level:
Mid-senior
Experience required: 4 Years
Education level:
Bachelors degree
Job function:
Manufacturing
Industry: Electrical/Electronic
Total position: 1
Relocation assistance:
Limited assistance

The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments.

• Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities.
• Acts as primary day‑to‑day customer point of contact and functions as the primary customer contact in resolution management and responsible for the overall health of the customer relationship.
• Ensures successful new product introduction:
• Executes to NPI standard process.
• Understands and monitors S&OP.
• Identifies and secures skills needed for effective transitions.
• Sets appropriate expectations with customers.
• Manages pricing and ECO prioritization during the process.
• Understands and maintains customer product knowledge and roadmap.
• Gains understanding of customer market and competition.
• Establishes and monitors KPIs related to E&O, PPV and inventory turns.
• Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.
• Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and takes corrective action.
• Schedules Executive Business Reviews (E ) and Quarterly Business Reviews (Q ).
• Ensures appropriate attendees are well prepared for the meeting, understanding data and issues.
• Sets meeting objectives, develops agendas and tools to accomplish objective.
• Prepares internal teams for meeting.
• Aligns topics and presentations with customer prior to meeting.
• Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.
• Accountable for driving objectives related to continuous improvements.
• Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.
• Works with SCA to ensure resolution of excess and obsolete inventory issues.
• Ensures the recovery for costs related to ECO activity, Non‑Recurring Expenses (NRE) and other miscellaneous.
• Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity.
• Ensures customer demand (PO and Forecast) is managed and well understood by CFT members.
• Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations).
• Tracks, trends and reports On‑Time Delivery to customer request and Benchmark commitment.
• Monitors customer revenue plan through demand outlook.
• Understands contractual obligations of the contract related to:
• Flexibility allowances and manages requests for pull‑ins and push‑outs or cancellations.
• Payment terms and invoicing.
• Any potential penalties from customer.
• Cost reduction obligations/targets and communicates to organization.
• Excess and obsolete terms, recovery and escalation path as required.
• Warranty terms, recall and epidemic failure qualifiers.
• Ensures execution to contract terms and conditions to meet Benchmarks obligations.
• Communicates contract requirements internally.
• Conducts monthly Program Reviews utilizing Benchmark standard process.
• Executes customer quotation requests.
• Assesses risk utilizing and the Risk/Liability Tool.
• Ensures accuracy of quotations to protect gross margin.
• Validates the establishment of quotes to actuals costs comparisons.
• Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals.
• Identifies risk of inventory exposure, coordinates reserve with site…