Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience Coordinator serves as the primary driver and logistics coordinator for client facility tours throughout JLL’s Huntsville portfolio while delivering exceptional onsite workplace support services. This role is responsible for creating a seamless and professional experience for tour participants, employees, vendors, and visitors through responsive customer service, operational coordination, and attention to detail. The position supports daily workplace operations, conference room management, facilities coordination, and equipment readiness while helping maintain a safe, organized, and welcoming environment across the portfolio.

• Serve as the primary driver for scheduled client facility tours using a fifteen-passenger Sprinter van while coordinating tour logistics with client business groups.
• Maintain tour readiness by stocking supplies, organizing safety equipment, and ensuring tour vehicles remain clean, fueled, and prepared for use.
• Conduct routine vehicle inspections and coordinate maintenance activities including oil changes, tire rotations, fluid checks, and manufacturer recall servicing.
• Provide onsite workplace support by assisting employees with conference room reservations, workplace resources, audio-visual systems, Wi-Fi connectivity, and meeting space setup.
• Coordinate with facility management teams, landlords, cleaning crews, and third-party vendors to ensure uninterrupted workplace services and high presentation standards.
• Support workplace operations through signage updates, package preparation, shipment labeling, phone list maintenance, badge processing, and new hire/vendor briefing coordination.
• Perform routine equipment and safety checks including AED inspections, Xerox machine servicing, and backup support for beverage and coffee equipment maintenance.

• High School diploma, GED, or equivalent certification required.
• Valid driver’s license with a clean DMV driving record required.
• Ability to pass a DOT (Department of Transportation) physical examination.
• Must be a United States citizen.
• Strong customer service and interpersonal communication skills.
• Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
• Ability to safely lift and carry up to 50 pounds and perform frequent walking, standing, bending, and reaching throughout the workday.

• Two or more years of customer service or workplace support experience.
• Experience supporting workplace operations, facilities coordination, or hospitality services.
• Familiarity with conference room technology and audio-visual systems.
• Strong organizational skills with the ability to manage multiple priorities and last-minute changes.
• Experience coordinating with vendors, contractors, or building management teams.
• Ability to work flexible schedules, including occasional overtime for tours and special events.
• Detail-oriented mindset with a proactive approach to workplace support and service delivery.

Location: Huntsville, AL

Work Shift: Flexible schedule with occasional overtime based on business and tour…