Customer Service Trainee; Huntsville

Employment Application for Customer Service Trainee (Huntsville)

Starting pay during training: $13/hour

This is an entry level position requiring no experience, but a love of learning and a desire to help other people.

Once trained, successful employees will advance to a full-time position making $14 to $15/hour with additional advancement opportunities.

Ideal candidates are cheerful and have a positive outlook on life, love to learn, get pleasure from pleasing others, are good communicators (both verbally and in writing), and are tech savvy. At Giga Parts, we place a lot of value on work ethic and teamwork.

While training, you will learn about

• the products we sell and the answers to frequently asked questions regarding those products;
• how to help customers when you don't know the answer to a question by leveraging search engines and support provided by manufacturers;
• how to help customers select the right product for them;
• our policies and procedures and typical questions customers ask regarding them;
• exceptional customer service skills, with a focus on rapport-building, listening, and questioning skills;
• developing and sustaining a productive customer relationship, making the customer and their needs a primary focus.

Applicants must:

• Be Reliable and Available (8-hour shifts Monday - Saturday between the hours of 8:30am-8:30pm)
• Be eager to broaden technical knowledge
• Be computer savvy
• Speak enthusiastically
• Be an excellent communicator - verbal and written
• Have the ability to empathize and problem solve
• Paid Time Off and holidays
• 401(k) with a generous matching contribution from the company
• Blue Cross Health and Dental Insurance
• Employee discounts and financing

Employment opportunities at Giga Parts are open to all qualified applicants solely on the basis of their job‑related experience, knowledge, skills and abilities. Qualified applicants are considered for all open positions for which they apply and for advancement without regard to criteria such as race, color, religion, sex, national origin, age, marital status, the presence of a medical condition or disability, or genetic information as protected by law.

Giga Parts complies with all applicable federal, state and local laws regarding equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job‑related ability, skills and knowledge and the resulting potential for promotion to the job openings applied for. Giga Parts is an Equal Opportunity Employer.

Giga Parts complies with the United States Department of Homeland Security (U.S. Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work for Giga Parts in the United States. Giga Parts will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Giga Parts maintains full compliance with all regulations set forth by state and federal law and will utilize E‑Verify to assist in ensuring a legal workforce.

An E‑Verify case must be created no later than the third business day after the employee starts work for pay. All Form I-9 must be completed and presented on the first day of work.