Calltaker

9-1-1 calltaker

starting salary: $18.75 - $20.51 per hour - 100% employer-paid medical premiums including family coverage!

the huntsville‑madison county 9‑1‑1 center is seeking qualified individuals to join our team of dedicated 9‑1‑1 call takers. We need responsible and motivated people that have a passion to help others. This exciting career field will provide you this opportunity and will allow you to help others far beyond what most people will ever experience. 9‑1‑1 call takers answer 9‑1‑1 emergency calls and process or reroute them to emergency dispatch agencies (police, fire, medical) as needed.

Call takers follow a computerized protocol system that guides them step‑by‑step to gather the appropriate information and ask callers life‑saving questions. Call takers also use location and mapping systems to aid in locating 9‑1‑1 callers. Call takers accomplish all of this and more while working in a new state‑of‑the‑art 9‑1‑1 building with cutting‑edge technology.

new call takers receive up to 12 weeks of training. Each is assigned a trainer/mentor who guides and teaches them the intricate components of 9‑1‑1 calltaking, to include techniques to properly communicate with 9‑1‑1 callers during highly emotional and stressful emergencies.

• 100% employer-paid medical premiums (bcbs of alabama) including family coverage
• 100% employer-paid supplemental medical insurance
• full pension under the retirement systems of alabama (tier
  1)
• employer-paid term life insurance
• employer-paid long term disability
• employee assistance program
• optional dental, vision, short‑term disability, pre‑tax flexible spending accounts (medical and/or childcare), and a full cafeteria plan of other optional benefits
• competitive starting pay
• comprehensive paid training
• annual cost of living increases
• annual longevity pay increases
• 12 paid holidays per year
• annual uniform allowance
• accrued paid sick leave & vacation
• other benefits available to first responders through vendors
• $1.25 per hour shift differential, if employee works 6:00 p.m.
  
  - 6:00 a.m.

• high school diploma, ged or higher

• ability to type at least 25 words per minute with 80% accuracy
• ability to work 6:00 a.m.
  
  - 6:00 p.m. Or 6:00 p.m.
  
  - 6:00 a.m.
• must pass a computerized applicant test
• must pass a thorough post‑job offer polygraph test
• must pass a post‑job offer background check
• must pass a post‑job offer physical examination (vision/hearing/drug screening)

we strive to make a difference by serving the people of our community in their time of greatest need. If you are like minded and passionate about helping others, apply now and begin the first step to realizing your next meaningful personal and professional goal.

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