Release of Information Specialist

Release of Information Specialist at Vital Records Control (VRC)

Apply for the Release of Information (ROI) Specialist I within the Vital Chart department of VRC Companies, LLC (“VRC”). This role processes requests for medical records in a timely, accurate manner while safeguarding patient privacy in accordance with HIPAA and other applicable federal and state statutes.

• Process assigned Release of Information request types, primarily Continuing Care and Disability Determination Services, with cross‑training on other request types as required.
• Access Release of Information requests and medical records for healthcare clients according to specific procedures and security protocols.
• Complete Release of Information requests daily, prioritizing them based on turnaround time frames and service agreements.
• Validate requests and signed patient authorizations for HIPAA compliance and other applicable statutes.
• Classify request type correctly and log it into ROI software.
• Retrieve and upload requested portions of the patient’s medical chart from electronic or physical repositories.
• Perform Quality Control checks to ensure accuracy of the release and avoid breaches of Protected Health Information.
• Verify invoicing accuracy and adjust invoices as needed.
• Release records to the valid requesting entity.
• Reject requests that are not HIPAA‑compliant or otherwise valid.
• Return records to the proper location for physical repositories according to VRC and client procedures.
• Document all exceptions, communications, and other relevant information in ROI software.
• Alert supervisor to any questionable or unusual requests, communications, or discovered or suspected breaches immediately.
• Notify supervisor of any issues that would delay timely release of records.
• Answer requestor inquiries in an informative, respectful, and efficient manner.
• Store all records and files properly and securely before leaving the work area.
• Maintain adequate office supplies to carry out tasks as they arise.
• Be available and knowledgeable to take on additional healthcare facilities or request types during backlogs.
• Understand that healthcare facility assignments (on‑site or remote) may change.
• Carry out responsibilities in accordance with VRC and healthcare facility policies, HIPAA, state/federal regulations, and labor regulations.
• Maintain confidentiality, security, and ethical standards with all information.
• Work with privileged information conscientiously while releasing medical records efficiently and accurately.
• Alert supervisor to any connectivity problems, software or equipment malfunctions, or security risks.
• Adhere to all VRC policies and procedures.
• Complete required training within the allotted timeframe.
• Create invoices and billing materials for clients.
• Ensure client information details are kept up to date.
• Perform all other duties as assigned.

• High School Diploma (GED) required; degree preferred.
• Prior experience with ROI fulfillment preferred.
• Demonstrated attention to detail.
• Ability to prioritize, organize, and meet deadlines.
• Strong documentation and communication skills.
• Ability to maintain productivity and quality performance.
• Basic knowledge of medical records and HIPAA preferred.
• Prior experience with EHR/EMR platforms preferred.
• Proficiency with Windows environment and Microsoft Office products.
• Strong interpersonal skills with team members, clients, and requestors.
• Strong computer skills and Microsoft Office proficiency.
• Experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm readers/printers preferred.
• Detail‑oriented, self‑motivated, and able to stay focused on tasks for extended periods.
• Strong English reading, writing, speaking, and comprehension skills; bilingual skills desirable.

Salary: $15 - $18 per hour

Seniority level: Entry level

Employment type: Full‑time

Job function: Health Care Provider

Industries: Information Services