Part Time Night Auditor

Night Auditor at the Towne Place Suites by Marriott Huntsville is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am).

The Night Auditor is responsible for nightly audit procedures, guest service, and front desk operations during the overnight shift.

• Register guests, make reservations, prepare daily reports, balance transactions, and conduct security walks.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (miscellaneous revenue, telephone postings, valet laundry, server and desk agent’s paperwork, etc.).
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Run morning reports according to MCR and Brand procedures.
• Complete any reports as requested by management in a timely manner.
• Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
• Maintain proper operation of the telephone switchboard and answer guest inquiries about hotel services, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Assist with breakfast setup in select hotels.
• Respond to guest requests in a timely and professional manner; maintain confidentiality and security of all guest and hotel information.
• Document all guest requests, complaints, or problems immediately and notify the designated department for resolution; follow up to ensure completion and guest satisfaction.
• Be aware of all rates, packages, and special promotions; be familiar with in-house groups and high-demand/restricted dates.
• Take all necessary information when taking room reservations and follow rate quoting scenarios; be knowledgeable of the front desk computer system.
• Log and deliver packages, mail, and messages; know the property and amenities, including local events and attractions.
• Accurately complete the check-in and checkout process.
• Use brand standard service tools to overcome guest objections and ensure guest service satisfaction.
• Restock front desk area and supplies as required or assigned by the immediate supervisor; perform other duties as assigned.

• Must have a positive attitude and willingness to learn.
• Ability to multi-task and be detail oriented; strong problem-solving skills in dealing with internal and external customers.
• Basic English verbal and written communication skills.
• Ability to work well in stressful, high-pressure situations; basic math skills.
• Ability to obtain alcohol awareness certification as required by the State.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Proficiency in Windows operating systems, company-approved spreadsheets and word processing.
• Clear communication of information and ideas; desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).

• Experience in a hotel or related field.
• Brand knowledge and experience.

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR has won multiple awards including ALIS Development of the Year and AIA/NYP Excellence in Hotel Development.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

Location:

Huntsville, AL