Night Auditor

Job Overview

Full Time Night Auditor – Ascent Hospitality

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others, and trendsetters who excel at challenges and change.

The Night Auditor works at the front desk of a hotel during the night and must ensure that the quality and integrity of the establishment are maintained as diligently as during the day. Typical duties include completing all activities listed in the Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors, showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the company.

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handle guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end‑of‑day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check‑in time and that all departures are gone by check‑out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Complete the computerized audit function for the hotel at the end of the business day, recording the daily financial transactions, e.g., telephone charges, food and beverage revenue, and posting credit card charges

• Competitive Salary
• Health, Dental, Vision, Life Insurance and other supplemental options
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills
• Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
• Must be familiar with computer operation
• Must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone, etc.
• Ability to apply commonsense understanding to carry out instructions given
• Ability to comply in standardized situations with only occasional or no variables
• Must have excellent customer service skills
• Must be disciplined, manage time well and be able to work independently without supervision

• Stand for long periods of time; use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; walk, climb or balance; talk and hear.
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, occasionally lift or move up to 50 pounds.
• Capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations.
• Must work overnight hours beginning 10:00‑11:00 pm and maintain alertness and attentiveness for at least eight (8) hours.

• High school education or equivalent required; some college preferred.
• Six (6) months related experience or training preferred.
• Must be able to work in a team environment but will most often work independently on shift.

EEO Employer