Managed Support Technician

Overview

The IT Technician I position is an entry level role ideal for someone who is passionate about providing high quality support, enjoys communicating with customers, and is driven by solving technical problems. You will diagnose, troubleshoot and resolve technical issues. If you are a critical thinker with strong customer service and communication skills, and thrive in a fast-paced, highly collaborative team, we want to speak with you.

This position serves as a primary point of contact for customer support requests, providing remote or onsite services to managed service clients. The IT Technician is responsible for clear and consistent communications with clients and internal team members regarding technical issues. They must also understand the features and benefits of proposed technology solutions and troubleshoot most network problems.

• Ensure that all client support requests are acknowledged
• Assess the technical issue, escalate or implement a timely resolution
• Provide desktop support and complete general software configuration
• Support Local Area Networks and Internet connectivity
• Provide server support and complete general maintenance for team members and clients
• Perform basic administrative tasks (e.g., Domain Renewals, SSL Certificate Renewals)
• Perform intermediate operational tasks (e.g., File Backups, Licensing)
• Achieve KPI's for IT/Helpdesk outputs
• Assist with the completion of internal and client projects
• Troubleshoot hardware and software component failures

• Windows Desktop Operating Systems
• Microsoft Office Applications
• Windows Server Operating Systems
• Windows Active Directory Services
• Office 365 Cloud Services
• Firewall, Routing and Switches
• Basic understanding of DHCP, DNS, IP and Ethernet
• Administration of Anti-Virus, Malware, and Endpoint Protection
• Knowledge of Security Standards aligned with NIST, CIS, HIPAA, CMMC
• Strong communication skills with ability to effectively interact professionally with all internal and external clients
• Strong technical and analytical skills
• Thrives in a fast-paced, agile environment with problem-solving skills
• Proven ability to work in a self-directed environment with excellent attention to detail
• Innovative thinker who is positive, proactive and embraces change

• Degree or Technical Certificate from a two-year or four-year institution or university or equivalent experience
• Customer interaction experience
• Certifications for CompTIA Network+, A+, Windows or macOS Desktop Platforms;
  Certifications for Windows Server OS and Cloud platforms;
  Certifications for Firewalls or Networking; and/or Certifications for Security

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security & Compliance, Telecommunications and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning and other services.

And we have fun doing it! We've been named one of the "Fastest Growing Companies" and "Top Technology Firms" by the BBJ and pride ourselves on being our clients' trusted IT advisor, not just another IT vendor.

We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients "peace of mind" and an exceptional client experience.

Abacus offers many benefits, including 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, 3 community service days per year, upward mobility, full BCBS insurance, and 401k matching.

Learn more about us at