Knowledge Management Support Tool Technician

Job Title

DecisionPoint seeks a Knowledge Management Support Tool (KMST) Technician to provide onsite operational and technical support for a custom enterprise knowledge management platform supporting mission operations across multiple directorates. The KMST Technician ensures system availability, data integrity, and user accessibility by performing day‑to‑day administration, maintenance, and troubleshooting. This role supports collaborative information sharing, document control, and data governance across a secure IT enterprise.

This position is onsite in Huntsville, Alabama and requires an active Secret clearance.

• Administer, operate, and maintain the home‑grown KMST used for enterprise collaboration and information management.
• Perform daily monitoring, user account management, access control configuration, and system troubleshooting.
• Maintain data accuracy and ensure all content aligns with established metadata, taxonomy, and security standards.
• Support periodic software updates, security patching, and configuration changes through formal change control processes.
• Conduct quality assurance checks to verify system performance and availability metrics.
• Document standard operating procedures, configuration settings, and version history for continuity and audit readiness.
• Provide user support, training, and assistance for KMST features and functions.
• Participate in testing and validation of new system features, ensuring stability and functionality prior to production release.
• Monitor audit logs and support data recovery, security reviews, and compliance inspections.

• Active Secret clearance required.

• Bachelor’s degree in Information Systems, Computer Science, Knowledge Management, or a related technical field.

• Minimum five (5) years of experience supporting enterprise knowledge management or collaboration platforms.
• Experience with user administration, configuration management, and system troubleshooting.
• Demonstrated ability to maintain data accuracy and operational reliability in secure, large‑scale environments.
• Desired Experience in space and missile defense or other mission‑critical operational environments.
• Desired Experience supporting custom‑built or home‑grown information systems and database‑driven applications.

• CompTIA Security+ CE or equivalent.
• ITIL Foundations or similar IT service management certification.

• Strong technical troubleshooting and documentation skills.
• Proficiency in user administration, configuration management, and quality assurance.
• Knowledge of database fundamentals and web application architecture.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a fast‑paced, mission‑driven environment.

EEO and Amplified Job Opportunity Policy:
DecisionPoint Corporation is an Equal Employment Opportunity and affirmative action employer. It provides equal opportunity in accordance with all applicable laws, directives, and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under federal, state, or local laws.

Pay Transparency Policy:
In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discriminate against employees or applicants based on pay inquiries. Employees with access to compensation information may not disclose it except under a formal complaint, furtherance of an investigation, or as required by law. Authorization to Share Resume and Personal Information:
By submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume and personal information with its subsidiaries, affiliates, and teaming partners for consideration for this role and other comparable positions. Work with pre‑employment discussions may require an employment application and related documents.