System Services Representative - Oxmoor DC

System Services Representative - Oxmoor DC4

IBM is seeking a System Services Representative in the Birmingham, Alabama territory. This role is for an individual contributor responsible for on‑site installation, maintenance, and repair of multi‑vendor systems and components in a data center environment.

As the primary technical interface to clients, you will coordinate hardware and software support and deliver operational services. You will advise clients on preventive maintenance, configuration, operation, and environmental factors that impact product performance and IT operations.

• Primary technical interface to clients for coordinating hardware and/or software support and delivery of operational services.
• Advise clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client’s IT operation.
• Ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).
• Act as IBM’s technical interface during critical situations and manage the situation until resolution.
• Perform services activities such as systems assurance, systems‑level problem determination, discontinuance, and relocation of IBM and non‑IBM systems and products.
• Travel locally within the assigned territory throughout the week to support client needs.

• Valid driver’s license and reliable vehicle.
• Problem‑solving skills and self‑motivation.
• Experience in customer service and customer interaction.
• Basic computer knowledge (e.g., hard drive, RAM, memory DIMM, IP address).
• Mechanical aptitude and ability to follow instructions to perform repair or replacement.
• Comfortable using tools such as laptop, screwdriver, pry tool, needle‑nose pliers, wrench.
• Effective communication skills, strong problem‑solving abilities, teamwork, and adaptability.

• Previous experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.
• Experience in on‑site installation, maintenance, and repair activities for IBM and multi‑vendor systems and components.
• Strong communication, problem‑solving, teamwork, and adaptability.
• Reliable vehicle.

Preferred:
Technical Diploma.

Full‑time, Mid‑Senior level.

IBM Systems Services is dedicated to helping IT leaders innovate while avoiding IT issues, and offers professional growth through education and training.