System Administrator- CMDB​/ServiceNow

System Administrator- CMDB/Service Now

Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology

• Ability to solve challenging business problems

• Self-directed professionals

• Hunger to continually learn and grow

Background:

This position supports the discovery, implementation, and sustainment of a Service Now suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The System Administrator will play a key role in administering and optimizing the Service Now platform while focusing on Discovery activities to establish and maintain a robust and accurate Configuration Management Database (CMDB). This role requires a detail-oriented professional with expertise in Service Now administration, Discovery, and CMDB management, ensuring that configuration data supports operational, compliance, and mission-critical needs.

This position is based 4 days onsite/1 day remote.

Responsibilities:

• Perform day-to-day administration and maintenance of the Service Now platform, with a focus on supporting CMDB and Discovery activities
• Configure and manage Service Now Discovery and Service Mapping to identify assets, relationships, and dependencies across the IT environment
• Oversee the implementation and maintenance of the CMDB, ensuring accuracy, completeness, and alignment with DoD requirements
• Develop and implement strategies for integrating Discovery data into the CMDB, including CI (Configuration Item) class structures and relationships
• Monitor Discovery processes, troubleshoot issues, and optimize scans to ensure accurate data collection and minimal system impact
• Collaborate with stakeholders to define and implement CI attributes, relationships, and lifecycle states to align with operational and compliance needs
• Support Service Now ITSM, ITOM, and other modules by ensuring CMDB data is properly integrated and utilized in workflows
• Perform routine CMDB audits, reconcile data discrepancies, and maintain data integrity through configuration management best practices
• Develop reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making
• Assist in defining and documenting CMDB governance policies, standards, and processes to ensure sustained accuracy and value
• Collaborate with cross-functional teams, including developers, business analysts, and cybersecurity personnel, to support platform enhancements and compliance efforts
• Conduct training and provide guidance to end-users and administrators on CMDB and Discovery functionalities.
• Ensure all Discovery and CMDB activities comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC

Requirements:

• Education:
  • Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
• Experience:
  • Minimum of 3 years of experience as a Service Now System Administrator or similar role, with specific experience in CMDB and Discovery activities
  • Experience with Service Now ITSM and ITOM modules, particularly Discovery and Service Mapping, is required
  • Experience working in DoD or federal environments is highly desirable
• Certifications:
  • Service Now Certified System Administrator (CSA) required
  • Service Now Certified Implementation Specialist (CIS) for Discovery or ITOM is highly desirable
  • ITIL certification is a plus
• Technical Proficiency:
  • Strong knowledge of Service Now Discovery, Service Mapping, and CMDB architecture, including CI class structures and relationship mappings
  • Proficiency in Service Now scripting (e.g., JavaScript, Glide API) and system integrations (e.g., REST/SOAP APIs)
  • Familiarity with network protocols, infrastructure, and cloud technologies related to Discovery activities
  • Experience with Agile methodologies and tools such as Jira or Service Now Agile Development
• Skills:
  • Strong analytical and problem-solving skills, with the ability to resolve complex Discovery and CMDB-related issues
  • Excellent communication and collaboration skills to engage stakeholders across technical and non-technical teams
  • Proactive approach to identifying…