Digital Banking Specialist

Assists with providing systems design and supporting services for digital banking, mobile banking, mobile app, e-statements, and voice response units; assists in analyzing digital banking processes to identify and coordinate development of efficient technology solutions to meet business and operational requirements; facilitates development of priorities with Senior Digital Banking Specialist and manager; coordinates and participates in digital banking, e-statement, and voice response testing and problem resolution;

provides a variety of user support.

Digital Banking Specialist II is distinguished from Digital Banking Specialist I by their applicable experience and responsibility for performing more complex applications support independently with a sound understanding of Credit Union business operations, products, and compliance requirements.

Essential Duties and Responsibilities

• Maintains and supports a variety of applications and software including but not limited to; digital banking, mobile banking, mobile app, e-statements, and voice response.

• Performs user applications support in a variety of systems including but not limited to; online banking, mobile banking, mobile app, voice response unit, e-statements; researches, analyzes, troubleshoots, makes recommendations and/or resolves a wide variety of system problems; provides guidance to users on methods for resolving issues;
  Acts as liaison with vendors and escalates problems when vendor support is required for resolution.

• Assists in performing standard application maintenance activities and tests software updates. May configure, maintain and monitor SQL database maintenance plans; ensures database backups are performed as scheduled. Troubleshoots and resolves application problems and performance issues.

• Assists in developing functional specifications and mockups for new online banking and mobile applications widgets or pages for proofing for software development projects or application enhancements as needed.

• Develops test plans for new products and software releases; creates scenarios, test scripts and test cases; coordinates and/or participates in testing; analyzes the effectiveness and functionality of new programming to ensure all requirements are met; records test results; notifies programming staff of testing problems and required fixes. Confers with internal and external programming staff to clarify programs and requirements; meets with users following installation to verify that needs and requirements were met.

• Responsible assisting with the development, implementation and rollout of all new programs, systems, and functionality in all associated channels of responsibility, including but not limited to, creating demos, working with ELD for articles, notifying additional staff, coordinating with vendors and internal partners, testing and working after hours to install updates.

• Develops routine specifications as required to serve as guidelines for programming staff to follow for modifications and enhancements of limited complexity.

• Assists both internal and external partners in integrating their software into the aforementioned platforms. Assists in general system administration, system upgrades, troubleshooting problems, SQL upgrades and ensuring maximum availability of said systems.

• Serves as liaison between business units vendor for any SSO (Single Sign On) or API (Application Programming Interface) requests, future integrations or software development projects.

• Reviews user requests for new programs or modifications to existing applications and programs; meets with users to determine and document needs and requirements; analyzes current system functions, procedures and capabilities to…