Service Desk Lead — DoD ITIL & VIP Incident Champion
Listed on 2026-11-05
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IT/Tech
IT Support, IT Specialist
Caelum Research Corporation in Huntsville, AL is hiring a Service Desk Lead to manage Tier 1/2 support for a major Army IT services contract. The role focuses on high-touch user support, ITIL-aligned operations, and performance-driven leadership.
You will oversee incident resolution, coaching, scheduling, and inter-team coordination across servers, networks, applications, and VTC/AV, while ensuring high customer satisfaction and executive communications. Security clearance is required.
Step into the Service Desk Lead — DoD ITIL & VIP Incident Champion role at Caelum Research Corporation in Huntsville, AL, United States and grow with us.
The position is based in Huntsville, AL, United States.
This opportunity is part of our work in Management & Operations, IT & Technology.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
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