HOA Manager

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Homeowners Association Manager provides management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with third party management company, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties.

A career with purpose.

A career built on making dreams come true.

A career built on building zero defect homes, cost management, and adherence to schedules.

• Direct all interaction with customers and all on‑site and off‑site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
• Respond to all customer complaints and coordinate with Lennar' Corporate customer care department to resolve outstanding concerns
• Facilitate specific customer care seminars for residents
• Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
• Develop and maintain an effective ongoing resident's relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
• Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests.

• Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
• Participate in the operation of Community Development Districts
• Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community: newsletters, event calendars and web‑sites
• Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
• Sit on HOA and CDD board of directors as required
• Develop a process of communication between Lennar Sales and Community representatives and HOA Management
• Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
• Responsible for operational control of all HOA's and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
• Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents

• Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
• Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member

• Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities
• Insure proper staff training, supervision and follow through is being executed by management companies
• Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs

• Responsible for monthly analysis and review of…