Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member — Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service.
• Be an Expert — Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie — Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.
• Be an Owner — Communicates equipment, tools and supplies needs to TBC Lead; tracks and monitors returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit safety and compliance standards; reports TBC complaints, safety hazards and problems with products, services and work areas; completes paperwork, logs and other required documentation; ensures merchandise is packaged, labeled and stored in accordance with company policies;
  
  identifies member needs, assists members with purchasing decisions and resolves issues and concerns.
• Be a Talent Ambassador — Acts as a brand advocate by valuing the member experience in the TBC area and modeling high quality service and products; develops, influences and inspires others for working in a respectful, supportive and team-oriented style; understands roadblocks and assists in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities and adapts to change and feedback.

• Respect the Individual — Embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Respect the Individual — Works as a team, builds strong and trusting relationships, and communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual — Strengthens the team by helping develop and mentoring others, and recognizing contributions and accomplishments.
• Act with Integrity — Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster the culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity — Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

• Displays curiosity and a desire to learn; takes…