Retail Floor Manager

Floor Manager

Position Summary:

As a member of the leadership team, the Floor Manager is responsible for overseeing the daily activities, schedules and assignments of the retail staff and activities to support the General Manager in achieving a profitable store location.

• Oversee staff and fulfills staffing needs for regular store hours, as well as special events or high‑traffic times.
• Build a collaborative relationship with General Manager and fellow managers to consistently exemplify outstanding company culture.
• Maintain and motivate a positive sales team through communication, incentives, evaluations, training and development.
• Support recruiting efforts through attending in‑store recruiting events.
• Support Office Manager in all cash handling procedures.
• Actively listen to customer needs and resolve issues, ensuring positive and long‑term customer relationships.
• Partner with the Warehouse team to: ensure policies and procedures for product transfers, support E‑COMM orders and manage loss prevention through inventory controls.
• Support Events Coordinator in executing promotional events in‑store and scheduled space rental of events areas.
• Continuously develop knowledge of category products to ensure company maintains best practices, makes recommendations to improve product mix and supports overall customer satisfaction in Giga Parts business model.
• Maintain the highest standards of quality and service.
• Maintain overall store organization and cleanliness.
• Open and/or close the store as needed.
• Embrace and promote Giga Parts’ mission, vision and values.
• All other duties as assigned.

• Excellent written and verbal communication skills.
• Analytical, with problem‑solving abilities.
• Ability to analyze and adapt to customer needs.
• Strong organizational skills and multi‑tasking, attention to detail.
• Work independently with minimal supervision.
• Pride in ensuring the best customer experience.
• Ability to work in a fast‑paced environment.

• Two years of related experience as a supervisor or manager in business or related fields.
• 2 years of sales or customer service experience.

• Consumer electronics or hobbyist experience.

• Prolonged periods of both desk work and walking, lifting and squatting.
• Must be able to lift up to 50 pounds at a time.
• Full‑time:
  Minimum 50 hours a week, must be willing to work a flexible schedule based on the needs of the store
  (to include opening/closing and Saturday shifts).

Employment opportunities at Giga Parts are open to all qualified applicants solely on the basis of their job‑related experience, knowledge, skills, and abilities. Qualified applicants are considered for all open positions for which they apply and for advancement without regard to criterion such as race, color, religion, sex, national origin, age, marital status, presence of a medical condition or disability, or genetic information as protected by law.

Giga Parts complies with all applicable federal, state and local laws with regard to equal employment opportunity. Advancement is based entirely on an individual's demonstrated performance, job‑related ability, skills, and knowledge and the resulting potential for promotion to the job openings applied for. Giga Parts is an Equal Opportunity Employer.

Giga Parts complies with the United States Department of Homeland Security (U.S. Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work for Giga Parts in the United States. Giga Parts will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I‑9 to confirm work authorization.

Giga Parts maintains full compliance with all regulations set forth by State and Federal law and will utilize E‑Verify to assist in ensuring a legal workforce.