Graduate - Desk- Graduate Assistant

This role will support the Welcome Desk and service floor operations at the Academic Success Center under the general direction of the Student Success Operations Coordinator. The Welcome Desk Graduate Assistant will support and promote the services, programs, and initiatives of the Academic Success Center. This position will work one‑on‑one and in group settings to promote academic success, student engagement, personal development, and meaningful connections with SHSU Faculty, Staff, and resources.

In‑person position at the Academic Success Center in the Newton Gresham Library. 20 hours per week. Monday‑Friday

• Provide leadership at the Welcome Desk and on the service floor
• Assist Operations Coordinator with various administrative tasks
• Aid students with appointments and check‑ins
• Assist with Campus Connect platform reporting
• Recommend and connect students to appropriate services
• Monitor ASC email account(s) as it pertains to service needs/requests
• Greet guests and offer assistance as needed
• Assist Coordinator and Specialist with service‑related reporting and scheduling
• Train and develop returning and newly hired Welcome Desk Ambassadors
• Participate in appointment campaigns to support select services
• Communicate effectively with professional staff
• Triage and communicate with students alerted for academic support
• Collaborate with other departments to meet student needs
• Promote ASC services and programs at outreach events
• Attend training and staff meetings as scheduled

• Responsible for administrative support tasks not limited to maintaining the office, assisting office staff, maintaining some departmental records, light data entry, running on‑campus errands, preparing reports, and helping with other administrative tasks as needed.
• Other relevant duties as assigned.