Resale Manager

Position Summary:

Manage the day-to-day operations of the This & That resale shop, which provides additional funding for program services and the promotion of services provided by the SAAFE House.

• High School Diploma or Equivalent
• One-year work/volunteer experience
• Retail and/or supervisor experience preferred
• Bachelor’s degree preferred
• Bilingual preferred
• Must have reliable transportation and current auto insurance as required by the State of Texas

• Prepare donated items for sale to include sorting and steaming as needed
• Price items for resale
• Neatly display items in appropriate racks/shelves on retail floor
• Maintain general cleanliness and basic maintenance of the resale areas on a daily basis
• Assist customers in locating merchandise
• Check out customer merchandise
• Open and close cash drawer on a daily basis
• Verify outgoing donation records for client service advocates and volunteers

• Oversee the functions of the resale and provide backup services as needed

• Facilitate weekly meetings with the resale staff
• Assist the Community Relations Director in effectively recruiting, hiring, training, evaluating, monitoring, dismissing, and making recommendations for promotions of the resale
• Conduct monthly one-on-ones with resale
• Oversee scheduling of the resale shop to ensure coverage during all business hours

• Work with the Community Relations Director to establish and carry out annual goals and plans for increasing sales and visibility of the resale shop in the community.
• Assist in maintaining the revenue generating benefit of the resale shop through sales, marketing, and promotions.

• Attend pertinent agency development meetings to provide representation of reception and resale programs and procedures

• Work with the Community Relations Director to develop & maintain policies and procedures to ensure optimal operation
• Monitor operations and expenditures to ensure fiscal accountability, including end of the year inventory.

• Assist in planning, evaluating, and implementing an annual budget for the resale shop to keep it self-sufficient and income generating

• Adopt and practice the agency model of open, honest, and ethical communication and communicate effectively with clients, customers, and other staff members
• Attend training approved by the Community Relations Director to maintain proficiency in job responsibilities
• Attend meetings pertinent to job performance
• Collaborate with volunteers and the Volunteer Coordinator to provide resale support services, to include assistance with donation maintenance and reception coverage.

• Create and maintain a job manual specific to the functions and procedures of the Community Relations Director
• Maintain resale supply inventory and prepare office supply requisitions as needed

• Ensure completion of an annual inventory of This & That Resale Shop
• Oversee rotation of displayed items in the This & That Resale Shop display window

• Oversee quality controls related to customer service in the resale shop
• Attend agency sponsor community events as needed

• Monitor safety and cleanliness inside and outside of the physical structure and report concerns to the Community Relations Director
• Oversee maintenance of all resale equipment and report concerns to the Community Relations Director.

• All other duties as assigned
• Data entry as related to position

• Ability to understand and comply with confidentiality policies

• Requires good verbal and written communication skills
• Ability to handle multiple tasks and prioritize workload
• Ability to organize work area
• Ability to remain calm while coping with crisis…