Lead Transportation Coordinator - 2nd Shift

Job Description Shift
- Monday
- Friday 2nd Shift - 2:00pm - 11:00pm 3rd shift - 10:00pm to 6:00 am Summary

The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests.

Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

• Customer Interface and Service:
  
  Direct interface with internal and external customers on operational issues and tactical communications

• Operational Responsibility:
  
  Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs

• Tactical Account Level Operational Support:
  
  Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment

• Continuous Improvement & ISO 9001 Quality Program:
  
  Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor

• Reporting, MOPs and Metrics:
  
  Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management

• Operational Planning:
  
  Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

• Performs other duties as assigned.

• Build outbound Bulk Truck ISO / Tank orders.

• Work inbound Tanks or package to plant.

• Create folders per day Manage day to day inventories of tanks on site.

• Must have some excel experience and able to create SOP's and work instructions

• Ability to lead/manage others
  
  Demonstrated ability to manage a diverse workforce in a command center environment

• Effective leadership skills

• Maintains a high degree of professionalism

• Ability to represent the company with external constituents

• Ability to build strong customer relationships
  
  Direct customer interface (internal/external) on all customer related issues

• Demonstrates a high level of accuracy, even under pressure
  
  Ability to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment

• Demonstrates problem solving skills

• Strong verbal and written communication skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required

• Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required

• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required

• Understanding of SMS interaction in customer order management and ERP systems intermediate required

• Understanding of assigned customer, customer product and distribution requirements intermediate required

• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required

• Knowledge and support of RIL policies and procedures intermediate required

• H.S. diploma/GED required

• Bachelor's degree preferred Degree in related field plus 2 years Logistics experience

• Two (2) years or more direct transportation and/or logistics work experience required

• 0 to One (1) year direct supervisory or leadership experience required

• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required

• Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems…