Student Employee- Veterans Processing- Program Specialist

A VBP Student Worker will be responsible for:

• Assisting VA and/or Hazlewood beneficiaries with any claims or issues
• Distribute information about VA and/or Hazlewood programs and educational benefits
• Help Veterans and their beneficiaries with questions about benefits
• Assist with processing required documentation for their benefits
• Help maintain and organize files regarding military educational benefits
• Student workers will provide excellent customer service to current, future, and potential students who may or may not be using a military educational benefit both in person and by phone
• General office tasks such as scanning, shredding, auditing certifications, and indexing required documentation for students' military educational benefits
• Communicate with the Veteran and/or dependent in a positive, patient, problem-solving, and optimistic manner
• Refers Veteran and their beneficiaries to campus partner resources (e.g. VRE, VRC, Vet Center Outreach coordinator)
• Helps to establish Veteran community on campus in collaboration with Veteran Student Organization through group meetings and outings
• May provide outreach services
• Answering phones
• Other duties as assigned