Student Worker- Academic & Research Technologies- Audio​/Video

Student Worker – Academic & Research Technologies – Audio/Video (2 positions to fill)

Requisition: ST

Employee Class: Student Worker

College Work Study Position: No

Department: Academic & Research Technologies

Division: Information Technology

Hours per Week: 15–28

Hiring Rate: $10

Preferred Student Classification: Freshman, Sophomore, Junior

Nature & Purpose Of Position: Provides technical support and maintains audio/video devices and peripherals. Assists with installing, diagnosing, repairing, maintaining, and upgrading classroom hardware while ensuring optimal system performance.

• With supervision, installs, configures, tests, maintains, and troubleshoots level 1 audio/video hardware and software.
• Responds to service requests regarding hardware and software issues.
• Maintains an accurate record of all requests for assistance.
• Provides prompt and accurate information for requests of assistance while maintaining confidentiality.
• Routes requests that require escalation to full‑time employees and/or supervisor.
• Provides guidance and assistance to co‑workers.
• Other duties as assigned.

Other Requirements For The Position: Must be able to work 15–28 hours per week and ideally be available Monday–Friday 7 am–10 pm. On‑the‑job training will be required. Must possess the following essential skills:

• Good customer service, communication, and problem‑solving skills
• Team oriented
• Interpersonal skills
• Dependable
• Willingness to learn and observe policies, procedures, and rules
• Initiative
• Technical skills and use of required technology
• Familiarity with Windows and Mac operating systems
• Familiarity with basic hand/power tools
• Ability to carry loads up to 50 lb.
• Comfortable working on ladders 6–10 ft.
• Valid driver’s license and clean driving record preferred but not required

Education & Experience Requirements: Must be a current SHSU student enrolled in six semester hours with a minimum SHSU GPA of 2.5. Must demonstrate basic computer competencies and knowledge. Direct IT job experience, SHSU Lab Assistant experience, or customer service experience preferred. A combination of education, experience, and training that would produce the required knowledge and abilities is also acceptable.

Open Date: 08/01/2025

Contact Name &

Title:

Jeff Buro, A/V Technician IV

Contact Phone:

Contact Email: jeff.buro

EEO Statement: Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug‑Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court.

Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security‑sensitive positions at SHSU require background checks in accordance with Education Code 51.215. Annual Security and Fire Safety Report.

• Internship

• Full-time

• Education and Training

• Online Audio and Video Media