Enterprise Resource Planning; ERP Analyst II - CRM Analyst II

Requisition: S

Title: Enterprise Resource Planning (ERP) Analyst II - CRM Analyst II

FLSA status: Exempt

Hiring Salary: This position is a pay grade 16. Please see Pay Grade Table at: https://pa-hrsuit

Occupational Category: Professional

Department: IT Strategy

Division: Information Technology

Open Date: 01/07/2026

Open Until Filled: Yes

Educational and Experience Requirement: Bachelor’s degree in computer science, Information Systems. Two years’ experience. History of professional growth as evidenced by the acquisition of relevant professional development and certification such as Salesforce, Marketing Cloud, and Mule Soft are preferred. Strong understanding of CRM concepts. Excellent problem-solving and analytical skills. Exceptional communication and collaborations skills. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position: Work as part of a team providing complex configuration, declarative programming, reporting, user management, integration, and analytical support services for at least one of the campus CRM technologies (Salesforce CRM, Salesforce Experience Cloud, Salesforce Marketing Cloud, Mule Soft, etc.).

Primary Responsibilities: Analyzes functional requirements to determine moderate to complex technical requirements. Designs and implements moderately complex system features, changes, or integrations using declarative languages, REST APIs, JSON, SOQL, SQL, and other programming languages based on defined standards and procedures in CRM and/or integration technologies. Coordinate upgrades, releases, and data migrations. Partners with stakeholders to determine business requirements, translate business requirements into technical requirements, execute testing plans for developed solutions, document solutions, and train others.

Responds to, troubleshoots, and repairs issues with CRM, integration technologies, and other related technologies. Develops and implements timelines to meet the goals of functional areas. Develop custom applications and workflows. Manages users, roles, profiles, and permissions. Resolves issues across platforms. Supports Marketing Cloud campaigns, journeys, and automations. Design and implement moderately complex Mule Soft integrations. Develops, implements and refines the processes necessary to refresh or otherwise maintain sets of data for testing and development purposes, converting data and systems, and automating processes when possible.

Performs other related duties as assigned.

Other Specifications: Requires a demonstrated ability to establish congenial work relationships and to communicate effectively within department workgroup as well as throughout the university. May interpret and apply complex policies affecting one or more functional areas. Work requires considerable judgment and sound reasoning to solve department and division issues. Work requires attention to detail as errors can be potentially serious.

Full Time Part Time: Full Time

EEO Statement: Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court.

Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.