Project Intake Coordinator II

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition S Title Project Intake Coordinator II FLSA status Non-Exempt Hiring Salary This position is a pay grade 14. Please see Pay Grade Table at:
https://pa-hrsuit Occupational Category Technical/Para-Professional Department Business Technology Solutions Division Information Technology Open Date 10/15/2026 Open Until Filled Yes Educational and Experience Requirement Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. Two years of experience in project coordination, intake facilitation, business analysis, or related areas. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.

Nature & Purpose of Position Performs advanced professional work independently qualifying, documenting, and advancing technology project requests through the Division of Information Technology’s intake pipeline, ensuring that leadership has the information needed to make well-informed prioritization and routing decisions. Primary Responsibilities Independently manages assigned intake queues, conducting structured discovery conversations with requestors to clarify business need, anticipated scope, urgency, stakeholder impact, and strategic alignment prior to triage.

Produces clear, concise intake summaries and initial scope statements that give the Director of Project Delivery and the AVP for Innovation the context needed to prioritize, defer, or redirect submissions. Facilitates or co-facilitates intake triage sessions, presenting request summaries and raising clarifying questions that enable well-reasoned routing and prioritization decisions. Monitors the intake pipeline for bottlenecks, stalled submissions, and requestor communication gaps, resolving issues proactively within established service standards.

Identifies recurring patterns in request types, submission quality, and triage outcomes, and recommends intake process improvements to the Director of Business Technology Solutions. Maintains and improves intake qualification criteria, templates, and procedural documentation. Provides guidance and informal mentorship to Project Intake Coordinator I staff. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned. Other Specifications Requires advanced knowledge of project intake, coordination, workflow management, and customer service practices.

Requires strong analytical, organizational, facilitation, interpersonal, written,…