Corporate Service Manager

Help Build the Best Service Organization in the Industry

Exceptional service doesn't happen by accident - it happens through great people, consistent processes, and leaders whoare committed to continuous improvement.

At Huron Tractor, our Servicedepartments are critical to keeping our customers productive and theirequipment running when they need it most. As one of Canada's leading John Deere dealerships, with eleven locations serving Southern Ontario, we're investing inour people, technology, and processes to build an industry-leading serviceorganization.

We're looking for a collaborative,results-oriented Corporate Service Manager to support our eleven dealershiplocations by improving service operations, developing our Service Managers and technicians, and helping deliver an exceptional customer experience every day.

To bethe most trusted equipment partner - recognized for exceptional service,innovation, and strong community roots.

Wedeliver industry-leading equipment, technology, parts, and service solutions to maximize customer uptime and success. We are committed to team development,safe operations, continuous improvement, and strengthening the communities weserve.

Everything we do is guided by five core values:

• Customer Success
  - We exist to keep our customers running, productive, and successful.
• Integrity & Trust
  - We strive to do what is right, treating people with honesty, fairness, and respect.
• People & Community
  - We invest in our employees and contribute to the communities where we live and work.
• One Team
  - We collaborate across all locations and departments to succeed together.
• Innovation & Adaptability
  - We embrace technology, new ideas, and smarter ways of working to stay ahead.

Reporting to the Director of Product Support, the Corporate Service Manager is responsible for supporting and continuously improving Service operations across all Huron Tractor locations.

Working closely with Store Managers,Branch Service Managers, the Corporate Parts Manager, Sales, Precision Agriculture, Human Resources, and other corporate teams, you'll help ensure our Service departments operate consistently, efficiently, and profitably while maintaining flexibility to meet the unique needs of each local market.

This role combines operational leadership with hands-on coaching. You'll spend time in our branches supporting

Service Managers, improving workflows, developing technicians, implementing best practices, and helping our teams deliver outstanding customer service.

As Corporate Service Manager, you will:

• Support the execution of Huron Tractor's Service strategy across all dealership locations.
• Develop, implement, and improve standardized Service Department processes and best practices.
• Coach and support Branch Service Managers to improve operational performance and customer experience.
• Monitor key performance indicators including technician productivity, labor recovery, work-in-process, warranty recovery, and profitability.
• Identify opportunities to improve shop efficiency, workflow, scheduling, and resource utilization.
• Partner with Store Managers to develop branch-specific action plans that improve financial and operational performance.
• Support technician recruitment, onboarding, apprenticeship, and career development initiatives.
• Work with the Certified Dealer Instructor to strengthen technical training and John Deere certification programs.
• Champion Connected Support, Precision Agriculture initiatives, and new service technologies.
• Promote a strong safety culture by supporting compliance with OHSA, manufacturer requirements, and Huron Tractor safety standards.
• Foster collaboration between Service, Parts, Sales, and Precision Agriculture teams to improve the overall customer experience.

During your first year, you'll focus on:

• Building strong relationships with Service Managers and Store Managers across all locations.
• Completing a comprehensive review of Service operations throughout the dealership.
• Standardizing key Service processes and performance expectations.
• Improving technician productivity, labor recovery, workflow, and work-in-process management.
• Strengthening technician recruitment, onboarding, apprenticeship, and mentorship programs.
• Developing consistent KPI reporting and branch scores.
• Supporting the rollout of Connected Support initiatives and new technologies.
• Building a culture focused on accountability, continuous improvement, customer service, and safety.