Specialized Counselor

United States

Full time

J-86340

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This Traveler Care Team is seeking positive, energetic, customer-focused travel counselors to join our Global Entertainment Hub. This team provides end-to-end, full-scope travel services for Talent. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing, and organized with excellent follow-through. Working from the comfort of your home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.

• Arrange and manage air, hotel, car, and rail bookings, including multi-destination and complex international travel itineraries
• Support Talent, Film/TV production, Publicity, and press junket travel with meticulous attention to detail and strict confidentiality
• Handle specialized requests including upgrades, charter flights, ground transportation, group travel coordination, pet’s, excess baggage, and unique talent requirements
• Provide proactive travel recommendations and solutions aligned with client policies, preferences, and budget parameters
• Manage schedule changes, travel disruptions, waitlists, and escalations with strong problem-solving and critical thinking skills
• Coordinate comprehensive group travel logistics and liaise directly with suppliers to secure accommodations and arrange special arrangements

• 7+ years of customer service experience, with a minimum of 5+ years as a travel counselor or travel professional
• Demonstrated experience managing VIP, Concierge, or Talent for high-profile client accounts.
• Advanced proficiency with Sabre GDS and related travel booking systems and technology platforms
• Exceptional communication, organizational, and problem-resolution skills with the ability to manage multiple priorities simultaneously
• Proven ability to maintain confidentiality, exercise discretion, and handle sensitive information with professionalism
• Strong relationship-building capabilities with clients, production teams, vendors, and cross-functional stakeholders

Our Traveler Care unit operates in a 24/7 environment . We are hiring Monday-Friday 1pm- 10pm US Central. Shift flexibility, overtime and some weekend work during Publicity Tours is required.

United States

$46,200.00 - $85,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance ()

Work and life:
Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning…