Hotel Front Desk - Evening Shift

Posted 3 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Connect with the housekeeping department to ensure guest accommodations are ready

• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

$13 hourly to start

We’re more than just a hotel—we’re a people-first company driven by purpose. From spotless rooms and quality food to heartfelt service, we strive to exceed expectations every day. Our passionate team, commitment to excellence, and deep roots in the community set us apart. At the heart of it all is our mission: to make a real difference in the lives of our guests, our team, and everyone we meet.