Operations Manager

1 week ago Be among the first 25 applicants

$60.00/yr - $80.00/yr

Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.

• Manage staff and maintain the highest customer satisfaction and employee engagement levels.
• Set individual goals and KPIs for all staff positions with financial responsiblities.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the company s success.
• Communicate clearly, show recognition and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Establish customer satisfaction metrics, evaluate performance and coach staff to success.
• Build a plan for escalating customer complaints that results in quick, favorable resolutions.
• Create annual budget, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1 s.
• Conduct operations and P&L meetings with key managers to increase productivity levels.
• Formalize a coaching and training platform that s consistent, effective and measurable.
• Shape company culture by living out agreed-upon values, specifically ethics and integrity.

Competencies for Success

• Develop a proven track record in operations
• Ability to inspire and lead others to attain company goals.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Quick, sound decision-making abilities.
• Good presentation and public speaking skills are a plus.
• Ability to build trust and demonstrate empathy.
• Excel in a fast-paced, goal-driven environment.

Why Choose Best Virginia Heating and Cooling

• Competitive pay - Starting $60,000 per year.
• Medical Insurance - We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available after thirty (30) days.
• Short Term Disability, Life Insurance, & AD&D included at no cost.
• Work Life Balance - Thirteen (13) days Paid Time Off.
• 401k Plan - 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment.
• Latest Technology - Laptop and access to integrated software.
• Paid Training - Nexstar, Praxis, and Lennox U.

Equal Opportunity Employer

• Mid-Senior level

• Full-time

• Management
• Industries
• IT Services and IT Consulting

Referrals increase your chances of interviewing at Hunter Recruitment Advisors (HRA) by 2x

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